This workshop is focused on skill building for the Learning Professional, Organizational Development Professional, Human Resource Professional....anyone and everyone who consults with business leaders to understand the business need. Planning and using powerful “Should, Is, Cause” questions to complete a Gaps Map is a skill Jim and Dana Robinson developed and used during their distinguished careers.
Their books on performance consulting, including their new third edition of the classic Performance Consulting book, are widely read and considered the blueprint for applying gaps logic in a business setting.
During this session the participants will use two basic mental models, view positive video examples of how to conduct a consulting meeting, plan your questions for your own practice scenario and begin completing a Gaps Map of your own. The key takeaway from this session is being able to ask the correct “Should, Is, Cause” questions in order to obtain performance relationship data and complete a Gaps Map.
Participants will practice this skill during the workshop through realistic scenarios and receive feedback on their performance.
- Apply the “Needs Hierarchy” to categorize performance needs in an organization.
- Use known information about a performance gap to begin a Gaps Map in preparation for a client interview.
- Ask “Should, Is, Cause” questions in a client interview to work toward completion of a Gaps Map.
- Identify both learning and non-learning causes that will lead to the development of an integrated performance solution.
Companion Book - Performance Consulting: A Strategic Process to Improve, Measure and Sustain Organizational Results, by Dana Robinson, James Robinson, Patti Phillips, Jack Phillips and Dick Handshaw, Copyright 2015.
About the Facilitator
Dick Handshaw is a pioneer in the learning field, with more than 30 years of experience as a learning and performance improvement professional. He began his career after graduate school at Indiana University in 1979. Dick created one of the very first applications of computer-based software simulation and interactive video to be used outside of a laboratory with a live audience of over 100 bank branches. In 1985, he founded Handshaw, Inc., a company that today is a leading provider and innovator in the design and development of learning services and solutions. Dick has served as a learning consultant for many large companies and organizations to help them establish an instructional design strategy, methodology, and practice. He also brought his expertise to the academic arena, holding adjunct teaching positions at the University of North Carolina at Charlotte and the University of South Carolina.
Dick continues to be a thought leader in the learning profession speaking at international conferences such as American Society for Training and Development (ASTD) and International Society for Performance Improvement (ISPI). He has started three ISPI chapters, and has been a chapter president for six years. He also has been a vice President of Programs for the Charlotte ASTD chapter for seven years. He has served his community as a Town Councilman and has served as a Director on two community bank boards for over ten years.