Lunch & Learn Webinar: Driving ROI in the Age of the Modern Learner

Join Susan Ruhl to learn more about the Seven Principles of Reinforcement and the Five Reinforcement Gaps that must be addressed in any good learning development program.

This session will give you practical tools to know the difference between training and long term, reinforced learning.

Learning Objectives include:

• Increase understanding of the Forgetting Curve and its impact on your ROI
• Provide practical tools for the participants to evaluate relevant programs
• Demonstrate the 7 pillars of reinforcement that need to be addressed in a good development program to achieve an impact on the organizational strategy.

About the Facilitator

Susan Ruhl is a founding partner of ICC Inc., and she is responsible for leading operations, finance and strategy. With more than two decades of business experience, Susan has developed a superpower for ending “business bloat” (inefficiencies, cross-purposes and miscommunication) and retooling companies into sleeker, smoother, more strategically focused organizations.

After graduating from Marquette University with a degree in finance, Susan jump-started her career working for The Chicago-Tribune and Chiquita Brands. Entrepreneurial by nature, Susan also owned her own successful business working with clients that included Honey Baked Ham, Omni Netherland Plaza, the NFL, Cincinnati Bengals and Museum Works Galleries. Ask her to quote Monty Python and the Holy Grail to get taste of her cheeky sense of humor.