In my customer service oriented company, we use checklists to help ensure new managers remember to complete a wide array of essential tasks during their workdays. They are a necessary evil for us that I would love to improve for my teams. What are the best ways to use checklists, or something similar, that you have seen or experienced? We are very willing to introduce technology or change procedures to give the teams a more effective method of keeping track. Any help is very much appreciated!