Kristie Schoonover, GCATD President wrote:

Our closest version of that is probably the system we use for project management/procurement.  Our internal client services team uses it daily to track their programs.  Our suppliers use it daily to bid on work.  The training for the system lives within these teams.  Our procurement team and largest client services team have Operations Systems Lead/Manager roles that oversee the implementation updates and communicate those out to stakeholders.  My role is mainly in suggesting best practices.  For example, if we have a new team with no training developed on the system I will give them a framework to start with or recommendations on how to approach.

These are just the kind of insights I was looking for. Interesting to see how you those groups operate and how you provide support in a consultative fashion! Thanks so much for your post Kristie! 

Hi all! I'm working on a project at my organization where I'm attempting to put together a long term, sustainable vision around managing product related employee training and customer training! We have the seemingly unique challenge of needing to train each of our new hires on how to use the system we provide to our customers, train all employees every time an update is made to that system, and training new customers on how to use that same system! We've got this built out, but I believe we've got a lot of opportunity to tweak our approach to be more efficient. 

I'm curious if any of y'all are with an organization that faces that challenge of training new hires, existing employees, and end users on the how to use your organizations products as well as updates to that product. Specifically, I'd love to hear about:

• Corporate structure and the roles you may have in place to support that perpetual training need. 
• Do you have customer training and employee training under the same department/team or are those different entities. 
• How do they work together? 
• Any recommendations on how to efficiently merge this all under the same roof/processes?
• Any neat approaches to managing the customer training aspect?

Thanks so much for reading and I'm looking forward to talking shop with you all!